FAQ

Frequently Asked Questions

Cryptocurrency is a form of digital currency that employs cryptography to secure transactions, which are digitally recorded on a distributed ledger such as a blockchain. Transactions recorded on a distributed ledger are called “on-chain” transactions, whereas those not recorded on the ledger are referred to as “off-chain” transactions.

Navigate to /login. Enter your e-mail address, password, then click the Login button. You are now logged into your account and can proceed to make a deposit or start trading. We also recommend enabling two-factor authentication for enhanced security.

Deleting your account is not available. However, you can block your account. To do this, create a support ticket. Go to Support in the main menu to create a ticket.

Go to the "Output" tab and select the type that suits you. After filling in all the necessary data, click the "Submit" button and your withdrawal request will be generated.

Withdrawals are initiated at different times depending on the type of transaction fee selected.

Contact our support team for assistance, and we will do our best to help.

Find the "Deposit" item in the main menu and choose a convenient method. Or create a quick crypto deposit using the form on the "Dashboard" page

Our customer support team is available 24/7, 365 days a year. If you have questions, suggestions, or issues, our specialists are ready to assist you. We strive to reply as soon as possible.

Download the Google Authenticator app from the Play Store or App Store. Sign in to your account. Scan the QR code in the app or enter the code manually. After you connect your account to the authenticator, enter the authentication code in the "2FA code" field. After successful confirmation of the code, 2FA will be activated.

Contact our support team for assistance

Absolutely! We prioritize the security of our clients' personal data and assets. We use advanced security methods, including two-factor authentication and Anti-Phishing measures. Over 95% of all currency is stored in cold wallets. Our Web Application Firewall (WAF) detects and blocks hacker attacks to ensure the security of our exchange.

wo-factor authentication adds an extra layer of security to your account. Besides your password, you will need a 6-digit authentication code generated by an app that changes every 30 seconds. We strongly recommend enabling this feature to protect your account from unauthorized access.

Please send us the transaction details and we will investigate the issue.

Yes, you can cancel orders that have not yet been accepted. Please contact our support team and describe your problem. Note that once an order is executed, it cannot be canceled.

You can view your transaction history on the Transactions page in main menu.

Please wait until your funds are automatically credited to your account. In case of any problems, our support team will contact you.

The fee for your transaction will be displayed before you execute the order.

The minimum and maximum withdrawal amounts differ and are displayed on the page when placing an order.

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